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Privacy Policy

Finefurnishings is committed to preserving the privacy of all visitors to our website at

Information we collect from you - When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

Use of your information - Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

Fair Processing Notice

When we process your personal data we are required to comply with the Data Protection Act 1998 (DPA) until and including 24 May 2018, and in substitution from 25 May 2018, the General Data Protection Regulation 2016 (GDPR) (the DPA and GDPR are together referred to as the Data Protection Legislation).

Your personal data includes all the information we hold that identifies you or is about you, including but not limited to your name, email address, postal address, phone number, date of birth, and in some cases opinions that we document about you. Everything we do with your personal data counts as processing it, including collecting, storing, amending, transferring and deleting it. We are therefore required to comply with the Data Protection Legislation to make sure that your information is properly protected and used appropriately.This fair processing notice provides information about the personal data we process about you, why we process it and how we process it.

Our responsibilities

Finefurnishings is the data controller of the personal data you provide. The business owner, will have day to day responsibility for ensuring we comply with the Data Protection Legislation and dealing with any requests we receive from individuals exercising their rights under the Data Protection Legislation. If you would like to contact us about our compliance with the Data Protection Legislation, you can contact us by post or by emailing us at

Why do we process your personal data?

We process your personal data in order to fulfil the contract we have entered into with you, to receive services or goods from you, and/or to provide the services you have requested from us. We may also process your personal data to respond to any queries or comments you submit to us, including via our website and to send you marketing information where we have your consent or where we are otherwise entitled to send marketing to you in accordance with the Data Protection Legislation.

We may need personal data from you to be able to enter into a contract with you and provide you with all the information you need. If we do not receive that personal data from you, we may be unable to fulfil our obligations to you.

We process most of your information on the grounds of our legitimate interests (i.e. processing that is necessary to continue our relationship with you and to provide you with or receive from you (as applicable) services or products), fulfilment of our contract with you or to comply with a legal obligation. If none of the grounds set out above applies, we will obtain separate consent from you to the processing of your personal data. You can withdraw your consent at any time. This won't affect the lawfulness of any processing we carried out prior to you withdrawing your consent.

Who will receive your personal data?

We only transfer your personal data to the extent we need to. Recipients of your personal data may include:

  • MailChimp and web / marketing / SEO providers where you have requested newsletters from us or submitted an enquiry via our website
  • Where you are a customer - fabric supplier for direct deliveries, delivery companies, textile treatment manufacturers and curtain and blind suppliers, payment provider worldpay.
  • We may transfer your personal data outside of the EEA to Mailchimp located in the United States of America. Mailchimp is a member of the Privacy Shield Scheme which means it offers adequate protection in respect of the personal data we transfer to it. How long will we keep your personal data?

    If you are one of our customers

    If you are one of our customers, we will retain your personal data for 7 years from the date we provide the last services or products to you, plus potentially one additional year for accounting purposes and to enable us to destroy and delete your data following the end of the 7 year period. We may increase this period if we have legitimate reasons to retain your personal data for a longer period of time, for example where payment issues have previously arisen.

    If you subscribe to our newsletter

    If you unsubscribe to our newsletter, we will delete your personal data from our mailing list but we will continue to retain your information on our secure suppression list to ensure we don't send your any further marketing communications in the future unless you ask us to do so or we are entitled to do so under GDPR. We will delete your personal data from our suppression list if and when we cease to send newsletters. If you are also a customer of Finefurnishings, we will retain your personal data in line with the relevant retention period set out above.

    If you submit a website enquiry

    We will delete your personal data 7 years after receipt of your website enquiry, which is in line with our retention period for all emails. If you are also a customer of Finefurnishings, we will retain your personal data in line with the relevant retention period set out above.

    In all scenarios set out above, your information will be kept securely at all times. Following the end of the relevant retention period, your files and personal data we hold about you will be permanently deleted or destroyed. If we are required to obtain your consent to send you marketing communications, any information we use for this purpose will be kept until you withdraw your consent, unless we have other legitimate reasons to retain the data.

    What are your rights?

    You benefit from a number of rights in respect of the personal data we hold about you. We have summarised your rights below, and more information is available from the Information Commissioner's Office website ( These rights apply for the period in which we process your data.

    1. Access to your data

    You have the right to ask us to confirm that we process your personal data, as well as access to / copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this fair processing notice. We will provide the information free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one copy of the same information. We will provide the information you request as soon as possible and in any event within one month of receiving your request. If we need more information to comply with your request, we'll let you know.

    2. Rectification of your data

    If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information. We will comply with your request within one month of receiving it, unless we don't feel it's appropriate in which case we'll let you know why. We'll also let you know if we need more time to comply with your request.

    3. Right to be forgotten

    In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:

  • Where we no longer need your personal data for the purpose for which we collected it
  • Where we have collected your personal data on the grounds of consent and you withdraw that consent
  • Where you object to the processing and we don't have any overriding legitimate interests to continuing processing the data
  • Where we have unlawfully processed your personal data (i.e. we have failed to comply with GDPR)
  • Where the personal data has to be deleted to comply with a legal obligation
  • . There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we'll let you know.

    4. Right to restrict processing

    In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we don't have to delete it. This right is available to you: If you believe the personal data we hold isn't accurate we'll cease processing it until we can verify its accuracy

  • If you have objected to us processing the data we'll cease processing it until we have determined whether our legitimate interests override your objection
  • If the processing is unlawful
  • If we no longer need the data but you would like us to keep it because you need it to establish, exercise or defend a legal claim.
  • 5. Data portability

    You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies to personal data you provide to us:

  • Where processing is based on your consent or for performance of a contract (i.e. the right does not apply if we process your personal data on the grounds of legitimate interests)
  • Where we carry out the processing by automated means. We'll respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we'll let you know.
  • 6. Right to object

    You are entitled to object to us processing your personal data:

  • if the processing is based on legitimate interests or performance of a task in the public interest or exercise of official authority
  • For direct marketing purposes (including profiling)
  • For the purposes of scientific or historical research and statistics. Note that we currently don't process your personal data for this purpose.
  • In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

    Automated decision making

    Automated decision making means making a decision solely by automated means without any human involvement. This would include, for example, an online credit reference check that makes a decision based on information you input without any human involvement. It would also include the use of an automated clocking-in system that automatically issues a warning if a person is late a certain number of times (without any input from HR, for example). We don't carry out any automated decision making using your personal data.

    Your right to complain about our processing

    If you think we have processed your personal data unlawfully or that we have not complied with GDPR, you can report your concerns to the supervisory authority in your jurisdiction. The supervisory authority in the UK is the Information Commissioner's Office (ICO). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website -

    Cookies - Cookies are small amounts of information which we may store on your computer. We use cookies on our website.

    Changes to our Privacy Policy - Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

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